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Helped me quickly figure out the problem. It was something kind of stupid on my part, but he handled it very graciously.
Super help. More than very satisfied... superverysatisfied.
Issue was solved, new code was received quickly.
Thomas's comprehensive knowledge, patience, and detailed explanations. Thomas knew exactly what had to be done and stepped me through the whole process of uninstalling, re-installing, and reactivating the software licenses. He was also able to reset activations for licenses and didn't have to send me on to someone else to finish the job.
Told me what PDF to download and where. He made things easy.
Got me going quick, offered to stay on the phone while I tried it to make sure.
Amy worked the system to get us the invoices that I requested!!
Received the invoice the same day - VERY happy with the response time!
Richard was great about providing shipping status and changing the method of shipment to satisfy my customer's needs.
We needed some configuration files and in a few moments we had them in our hands. We have full confidence in the technical support for critical cases in which waiting times are decisive.