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The Machine was down. (A lack of training on our part.) Jon had the information to get it up and going. He saved the day!
Detailed explanation about the issue's solution.
Great customer service!
I always receive a quick response from Ken. He does a great job!
It took less than 1 hour to correct the problem.
Jon was expeditious on his reply and the support was accurate
Thomas is always helpful
Ricardo was always quick to respond!
Giving us the information as to why we had this issue with the fonts not working properly.
Christine did a great job on getting me the quote for re-instatement and upgrades that I needed to help the customer. We did get the order!
Thomas's comprehensive knowledge, patience, and detailed explanations. Thomas knew exactly what had to be done and stepped me through the whole process of uninstalling, re-installing, and reactivating the software licenses. He was also able to reset activations for licenses and didn't have to send me on to someone else to finish the job.
Told me what PDF to download and where. He made things easy.