GlobalCare Support

Because the quality of support is just as important as the quality of the products.

GlobalCare support

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Global Care

Resolve issues quickly

We know that the quality of our support is just as important as the quality of the products we deliver. GlobalCare Support's full complement of award-winning web and telephone-based services provide valuable information so you can be more agile, more effective and more competitive. Optimize your investment with our rapid deployment and ongoing solution support. GlobalCare makes your operations our priority. We are invested in your success.

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“Kelvin is excellent! He helped me to understand my project--and also helped me to think of other methods that I can implement data captures when similar situations arise in the future.”

Which is right for you?

We provide tailored support services to help you quickly resolve issues--maximizing your operational availability and productivity and minimizing risk.

Program Guide Premier* Complete Assist
Software Modernization No Charge Software Version Upgrade
Technical Support Global Network of Support Professional
Phone and Web Consultation during Standard Business Hour
24 x 7 Emergency Support
Continuous Advocacy Priority Case Routing
Assigned Premier Support Manager (PSM)
Accelerated Access to Subject Matter Experts (SMEs)
Self-Service Support, Tools, and Resources Web Case Management
Online Knowledge Base, Download Center, and User Community Forum
At Your Service eNewsletter
Software Maintenance Service Pack Hotfix
packs only
Developer & Productivity Download
Lifecycle Management Proactive Recommendation of Software Upgrades and Development
Project Planning and Road-mapping
GlobalCare Exclusives Free Test Bed Key
No Key Administration Fee

* Requires purchase of GlobalCare Complete

Easy access to deep product expertise

Whether it comes directly from GE or from our global network of Certified Support Professionals, you’ll receive a world-class level of service throughout the entire process.

24x7 Emergency Support

Rely on emergency service around-the-clock with our comprehensive infrastructure of phone and web-based support.

Web Case Management

You can monitor, update, and even escalate your case 24 hours a day.

Free Product Upgrades and Maintenance

Keep pace with operating system advances and stay abreast with the latest technology innovations and features for your Proficy products with free software version upgrades for Complete and Premier customers.

Consolidated, Personalized Support

Premier GlobalCare members are assigned a Premier Support Manager (PSM), a singled named resource who focuses on ensuring you receive optimum support.

Prioritized Services

As a Premier GlobalCare member, your most urgent call or web case receives expedited priority with our Premier support team.

Specifications