Resolve issues quickly
We know that the quality of our support is just as important as the quality of the products we deliver. GlobalCare Support's full complement of award-winning web and telephone-based services provide valuable information so you can be more agile, more effective and more competitive. Optimize your investment with our rapid deployment and ongoing solution support. GlobalCare makes your operations our priority. We are invested in your success.
“Kelvin is excellent! He helped me to understand my project--and also helped me to think of other methods that I can implement data captures when similar situations arise in the future.”
Which is right for you?
We provide tailored support services to help you quickly resolve issues--maximizing your operational availability and productivity and minimizing risk.
|Software Modernization||No Charge Software Version Upgrade|
|Technical Support||Global Network of Support Professional|
|Phone and Web Consultation during Standard Business Hour|
|24 x 7 Emergency Support|
|Continuous Advocacy||Priority Case Routing|
|Assigned Premier Support Manager (PSM)|
|Accelerated Access to Subject Matter Experts (SMEs)|
|Self-Service Support, Tools, and Resources||Web Case Management|
|Online Knowledge Base, Download Center, and User Community Forum|
|At Your Service eNewsletter|
|Software Maintenance||Service Pack||Hotfix
|Developer & Productivity Download|
|Lifecycle Management||Proactive Recommendation of Software Upgrades and Development|
|Project Planning and Road-mapping|
|GlobalCare Exclusives||Free Test Bed Key|
|No Key Administration Fee|
* Requires purchase of GlobalCare Complete
Easy access to deep product expertise
Whether it comes directly from GE or from our global network of Certified Support Professionals, you’ll receive a world-class level of service throughout the entire process.
24x7 Emergency Support
Rely on emergency service around-the-clock with our comprehensive infrastructure of phone and web-based support.
Web Case Management
You can monitor, update, and even escalate your case 24 hours a day.
Free Product Upgrades and Maintenance
Keep pace with operating system advances and stay abreast with the latest technology innovations and features for your Proficy products with free software version upgrades for Complete and Premier customers.
Consolidated, Personalized Support
Premier GlobalCare members are assigned a Premier Support Manager (PSM), a singled named resource who focuses on ensuring you receive optimum support.
As a Premier GlobalCare member, your most urgent call or web case receives expedited priority with our Premier support team.