Phone menu

Get to the right person quickly using a dialing shortcut to reach your desired phone menu destination.

I have an existing case.

To reach someone about an existing case, dial 1 (800) 433-2682 followed by 11(case number)#.

Example: Case number: 123456

1 (800) 433-2682
11123456#

I'm a GlobalCare customer or I have a Customer Service Number (CSN).

If you're a current GlobalCare customer or have a CSN, dial 1 (800) 433-2682 followed by 12(case number)#.

Example: CSN: 123456

1 (800) 433-2682
12123456#

I don't know my Customer Service Number (CSN).

If you don't know you're CSN, use the table below for the appropriate product and dial 1 (800) 433-2682, followed by 14(product extension)#.

Example: iFix support: 313

1 (800) 433-2682
14313#

Available extensions when you don't know your CSN or need additional support

HMI/SCADA Software

CIMPLICITY 313
iFix 311
I/O Driver 314
FIX32 312
Pulse 316
RTOI & Mobility 317

Process Systems, Hosted Solutions

Equipment Insight 343
PPS Controller & I/O 341
PPS HMI 342

Data Management & Analytics

Mine Performance 352
Proficy CSense 352
Proficy Historian 331
Proficy Historian Analysi 351
Proficy Knowledge Center 351
Proficy Real-Time Information Portal 352
Proficy SmartSignal 351

Controls, Computing, Programming SW, OI, Mark VIe

Embedded Computing Platform 326
I/O 321
Logic Developer PC 325
Logic Developer PLC 323
Mark VIe Safety System 327
ME View 325
Motion 321
Operator Interface & Industrial PC 324
PAC8000 322
PACSystem 321
PLC 321
State 325
VersaPro 323
VersaSafe 322
Workstation 322

Sales, Support Contracts, Solution Provider

USA & Canada 21
All other countrie 22

Plant Apps, DataMart, Operations Management

Agent 339
Batch Execution 333
Cause+ 338
Change Management 337
Open Enterprise 335
Plant Application 334
Shop Floor SPC 336
Troubleshooter 338
Vision 339
Workflow 335

Additional Support

Orders, RMA's, P&A 15
Service Engineer 4
Training 6
Credit & Collection 7

Software Registration

Machine Edition Software 51
All other software 52