At Your Service (July 2009)


GE Fanuc Intelligent Platforms: At Your Service - Click here to view this newsletter in a web browser.

Arrow Image Customer Cases in Action
Arrow Image CIMPLICITY Add-On Promotion
Arrow Image Proficy Scheduler Is Here
Arrow Image OEM Solutions Pack for iFIX 5.0
Arrow Image Service Packs, SIMs, Upgrades & Knowledge Base DVD
At Your Service Newsletter for GlobalCare Customers Only
Customer Cases in Action
Tina TaylorDelivering a Continuously High Level of Technical Support and Service
As a GlobalCare customer, you have chosen the best way to optimize your investment in our software and hardware solutions. We’re here to provide you with a comprehensive support infrastructure of people, processes and technologies that work together to help you realize the highest possible value from our products.

You can rely on GlobalCare to provide support through the complete lifecycle of our product use, from installation

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through ongoing maintenance. During installation and application development, our support tools and advice ensure your installation is configured the right way from the start. As the project and installation scale, we provide support to help make your projects go faster and tools to enhance your productivity—increasing the value you receive from your solution investment.

Every day, our worldwide support team works around the clock, responding quickly to your questions and delivering the technical expertise you need. Our dedicated team of technical support professionals leverages a broad range of industry and product experience—and is continually committed to delivering the highest level of service—as illustrated in the following customer cases.

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CIMPLICITY Add-On Discount
Increase your productivity and reduce plant floor system deployment and support costs with new add-on modules for Proficy HMI/SCADA – CIMPLICITY. Delivering real value to your operations, CIMPLICITY add-ons can improve your system's stability, flexibility and functionality. Purchase by September 30, 2009 and receive up to 50% off list price.
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 Operations Management
Proficy Scheduler Is Here
Need Finite Capacity Scheduling at your fingertips? Our new Proficy Scheduler—powered by ROB-EX, is an interactive, visual tool that helps planners create and maintain more dynamic and effective production schedules based on resources and asset capacity.
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OEM Solutions Pack for iFIX 5.0
Accelerate your HMI/SCADA development, reduce costs, and drive consistency with OMAC Standards using our new upcoming OEM Solutions Pack for iFIX 5.0. It is designed to help OEMs, machine builders and solution providers leverage our market-leading Proficy HMI/SCADA - iFIX software.
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Service Packs, Utilities, Upgrades and more!

Visit the the GlobalCare Support Site today to see what new SIMs, Service Packs, Firmware and Utilities have been released or go to the Software Version Upgrade Request page to register to receive your free upgrades today.
Date Type Product
Coming Soon!   Plant Applications Display Dynamos for iFIX
06/25/2009 Applied Solution PACSystems Quad Redundancy
06/02/2009 SIM Machine Edition 5.90 SP 1 SIM 5
05/28/2009 KB Article HMI/SCADA-iFIX Enhanced Failover Basics
05/19/2009 SIM MOST- MultiBIM Profibus Configuration File
05/01/2009 Service Pack Proficy Real-Time Informational Portal- v3.0 SP1
05/01/2009 Service Pack List/
Plant Applications Service Provider 1.0
04/14/2009 Applied Solution Real-Time Historian with PACSystems and CMX
04/01/2009 Upgrade Machine Edition 5.90
04/01/2009 Upgrade MOST Workbench 8.3
03/23/2009 SIM Proficy Client Installer - M4 Keys
03/20/2009 Firmware Upgrade PACSystems RX3i CPU
03/01/2009 Upgrade CIMPLICITY 8.0

Knowledge Base DVD

GlobalCare Complete customers will soon be eligible to receive a copy of the Knowledge Base library via DVD. To add capacity for value-added articles, downloads and tools, GE Fanuc is moving forward with the migration from CD format to DVD.

We are committed to providing you—our valued GlobalCare customers—with the latest product information in a convenient, easy-to-use format. The new DVD will be available in August and updated several times a year to efficiently serve your informational needs.


GE Fanuc Intelligent Platforms, 2500 Austin Drive, Charlottesville, VA 22911.