At Your Service (January 2010)

GE Fanuc Intelligent Platforms: At Your Service - Click here to view this newsletter in a web browser.
Arrow Image Maximize Value With Premier Support
Arrow Image CIMPLICITY GlobalView
Arrow Image Proficy Troubleshooter & Cause+
Arrow Image Proficy Plant Apps 4.4.1 Upgrade
Arrow Image Service Packs, SIMs, Upgrades, & Tech Tip
At Your Service Newsletter for GlobalCare Customers Only

Tina TaylorAs the New Year begins, leading companies around the globe continue to seek additional value from their software and hardware investments, including the technology support they receive, which is a critical necessity for maximized uptime, productivity, and profitability.

Since having launched in 2008, GlobalCare Premier Support has successfully enabled customers to maximize


the value of their GE investments with exclusive member benefits, including a dedicated account manager, proactive customized support, priority positioning for issue resolution, and life cycle planning.

Whether for mission-critical implementations, cross-site upgrades, architectural modifications in large production environments, or other project needs, companies are leveraging GlobalCare Premier Support to position themselves to compete and win.

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Deliver the power of CIMPLICITY to remote clients with GlobalView for real-time monitoring, data analysis and plant floor control from within a web browser. It’ll empower your mobile workforce and help you reduce costs, improve time to action, and expand your analytic capability—driving sustainable advantages across your busines.
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 Operations Management
Proficy Troubleshooter and Proficy Cause+
Delivering advanced process analysis and process understanding, Proficy Troubleshooter and Proficy Cause+ can find the hidden value in your production data—increasing quality, throughput, and yield while reducing costs and waste. When coupled with Proficy Historian, they enable you to extract actionable information for increased operational performance.
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 Operations Management
Plant Apps
Proficy Plant Applications 4.4.1
Increase your competitive edge with Plant Applications 4.4.1, which offers more powerful capabilities, including enhanced reporting, improved runtime displays, and new model configuration tools. It's proven to optimize and balance your operating priorities such as efficiency, quality, process center-lining, schedule adherence, environmental compliance, energy management, traceability, and more.
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Service Packs, Utilities, Upgrades and More!

Visit the the GlobalCare Support Site today to see what new SIMs, Service Packs, Firmware and Utilities have been released or go to the Software Version Upgrade Request page to register to receive your free upgrades today.
Date Type Topic/Product
12/21/2009  White Paper Proficy HMI/SCADA - CIMPLICITY:
SQL Database logger Setup
12/15/2009 SIM, Service Pack Proficy HMI/SCADA - iFIX 5.0
12/13/2009 KB Article Proficy Workflow:
How to enable debug logging
12/11/2009 SIM, Service Pack Proficy Historian 3.1
11/09/2009 Firmware Upgrade PACSystems RX3i (IC695CMX128) Memory Xchange
10/28/2009 I/O Drivers DG6: Allen-Bradley Data Highway v6.xx
10/27/2009 SIM CIMPLICITY 8.0 SIM
10/21/2009 White Paper To Guide on Moving a 4.x.x Plant Applications Server
10/15/2009 Firmware Upgrade Firmware upgrade kit of 20pt Micro for Versamax R4.0
10/03/2009 Developer Download Plant Applications' Dynamos for iFIX 4.5
09/30/2009 Applied Solution PME Controller & ENIU Templates v1.40

Solve Your Issues with Keys, Licensing and Upgrades

Did you know… the #1 Download last quarter was DN2266 (Proficy licensing), which was downloaded 1385 times in Q4! This package includes PFKeyUpdate, Proficy License Viewer and proper hardware drivers for Aladdin HASP Keys.

The #2 Download was DN3261 (SIMs and Service Packs for iFIX 5.0).

The #3 Download was DN1802 (Proficy licensing M1).

For more information, see what's new for downloads.


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