Faced with the current global economic downturn, companies everywhere are seeking to get more out of their existing technology assets and to avoid additional capital expenditures. We understand your critical need to optimize performance, and that’s why it’s more imperative than before to leverage strong, value-added technical support provided by GlobalCare.
Your GlobalCare membership enables a powerful, competitive advantage by maximizing the value of your investments and enabling increased uptime and productivity and reduced costs. Unlike non-members, you can leverage ready access to expert technical support from anywhere at anytime, priority for issue resolution, and a wealth of online resources, including best practices documentation, productivity tools, templates, knowledge sharing forums and more.
In a recent interview, Zafar Kamal, General Manager of Support Services at GE Fanuc, discussed how GlobalCare effectively meets the increasingly critical need for flexible, on-demand support and some important ways you can get the most out of your membership.
Q. In these challenging economic times, as companies’ assets are pushed harder to cut back on expenses, what is the value for customers to maintain their GlobalCare subscription?
A. Just as consumers in today’s tough economic environment are trying to squeeze a few extra years from the cars they own to defer spending, GE Fanuc’s customers are pushing the life of their existing capital assets such as production and processing equipment and facilities to get more processing time without having to replace these assets with newer ones. In these situations, our software products and support for these solutions play an even more critical role in helping to optimize performance and monitor and maintain safe operating conditions. Our installed systems, solutions and support together help businesses uncover hidden capacity, increase efficiency and reduce costs—a critical necessity for operational viability versus a “nice to have” capital request.
Q. Provided the increasing demand for faster, value-added technical support from anywhere at anytime, how does GlobalCare meet this need?
A. As a global organization with a comprehensive portfolio of manufacturing and processing solutions, we provide 24x7 support for critical problems related to our products and applications, and flexible web-based issue logging/monitoring capabilities. Our capabilities get extended via enhanced communications and seamless back-office integration. In addition to developing application and solution expertise, GlobalCare is continually improving our regional capabilities directly or via partners with experts at our various global locations, so no matter where you are, you can leverage our strong local presence.
Q. What kinds of risks or disadvantages may customers face without GlobalCare?
A. Customers without GlobalCare have no ability to receive help outside of one free incident per year, and they cannot access the online knowledge database, which features product resources that can be extremely helpful, especially