Window on Process Improvement - Automation World
Process improvement is routinely portrayed as a journey, so any tool that tips the scales in favor of the journey taker is well worth bringing along. In skillful hands, one tool of discovery and analysis that has been reliable on the journey of process improvement is the symbolic workflow map. But depending on how it’s built, the workflow map could be powerfully helpful, powerfully irrelevant or powerfully counterproductive.
Automation World, April 2010