Translating the Customer Experience for Industry

When it comes to customer experience, Jim Walsh believes the industrial world has made it too complicated. The wining companies will be those that can take what they value in terms of service in their personal lives—such as quick response and knowledgeable people to help solve problems—and translate those into their business operations.

Watch the video to hear Jim’s take on improving the customer experience.

Jim Walsh

Jim understands the challenges his customers face because he’s been in their shoes. As general manager of Automation & Controls from GE, Jim helps our customers with the only value proposition he feels matters in today’s connected world: growing their competitive edge.

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